1. Introduction
elev8.io LLC ("elev8," "we," "us," or "our") is committed to protecting the privacy and security of information collected through our website, platform, and services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at elev8.io or use our growth platform and marketing services.
As a company that serves the behavioral health industry, we understand the critical importance of data privacy and maintain strict standards that align with HIPAA requirements where applicable.
2. Information We Collect
Information You Provide
We collect information you voluntarily provide when you contact us, submit a form, or use our services. This includes your name, email address, phone number, facility name, job title, and any details you share about your business needs such as census data, bed count, and marketing goals.
Automatically Collected Information
When you visit our website, we automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other standard web analytics data. We use this information to improve our website and understand how visitors engage with our content.
Client Campaign Data
For our marketing clients, we collect and process campaign performance data including ad spend, click-through rates, conversion metrics, call recordings (where permitted), and attribution data. This data is used exclusively to manage and optimize your marketing campaigns.
4. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Deliver, manage, and optimize marketing services for our clients
- Generate performance reports and attribution analytics
- Improve our website, platform, and service offerings
- Send relevant industry insights and service updates (with your consent)
- Comply with legal obligations and enforce our terms of service
5. Third-Party Services
We use third-party services to operate our business, including Google Analytics, Google Tag Manager, Meta (Facebook), the LinkedIn Insight Tag, Microsoft Clarity, Hotjar, call tracking platforms, CRM systems, and payment processors. These services may collect data in accordance with their own privacy policies. We carefully vet all third-party partners for their data handling practices and security standards.
We do not sell your personal information to third parties. We may share data with service providers who assist in delivering our services, but only under strict contractual obligations that require them to protect your information.
6. HIPAA Compliance
While elev8 is primarily a marketing services company, we recognize that our behavioral health clients handle Protected Health Information (PHI). We do not intentionally collect, store, or process PHI through our marketing campaigns or analytics platforms. Our call tracking and attribution systems are configured to capture marketing performance data without recording or storing PHI.
For clients who require a Business Associate Agreement (BAA), we offer HIPAA-compliant data handling procedures. Please contact us at [email protected] to discuss your specific compliance requirements.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for 24 months. Client campaign data is retained for the duration of the service agreement plus 12 months. Analytics data is retained for 26 months in accordance with Google Analytics default settings.
You may request deletion of your personal information at any time by contacting us at [email protected].
8. Data Security
We implement industry-standard security measures to protect your information, including TLS/SSL encryption for data in transit, encrypted storage for sensitive data at rest, role-based access controls, regular security audits, and employee training on data handling practices.
9. AI-Powered Support Chat
Our website features an AI-powered support chatbot to help answer your questions and provide information about our services. This chatbot is powered by a third-party large language model and is designed to assist with general inquiries only.
Do not share Protected Health Information (PHI) or any sensitive personal data through the chat. The chatbot is not intended for clinical, medical, or patient-specific conversations.
Chat conversations may be reviewed in aggregate to improve the quality and accuracy of our support experience. We do not sell conversation data to third parties. Chat data is processed in accordance with the same security and privacy standards described in this policy.
You may request deletion of your chat data at any time by contacting us at [email protected].
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at [email protected].
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
- elev8
- Email: [email protected]
- Website: elev8.io
This page is provided for general informational purposes and does not constitute legal advice. Questions about this document or how elev8 handles your information?