Terms of Service

1. The Service

elev8 LLC (“Company,” “we,” “us,” or “our”) operates One Way (the “App” or “Service”), a peer-recovery community platform where treatment facilities can host their alumni communities, and where individuals in recovery can maintain connection, track wellness, and access peer support.

By accessing or using the Service, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.

2. Eligibility

You may use the Service only if you are at least 18 years old, located in the United States (at launch), have the legal capacity to enter into a binding agreement, and are not prohibited from using the Service under applicable law.

3. Accounts

To use most features, you must create an account with accurate and complete information. You are responsible for keeping credentials confidential and for all activity under your account.

Account types: Alumni, Family member, Sponsor, and Facility staff. Each type has access scoped to its role.

We may suspend or terminate your account at any time for violations of these Terms or conduct harmful to the community. You may delete your account at any time in the App: You → Delete my account.

4. Service Description

One Way provides:

• Community feed — A facility-scoped peer-support forum for sharing milestones, challenges, and encouragement.
• Recovery tracking — Milestone tracking, craving and mood logs, sobriety counters.
• Biometric integration — Optional Whoop device integration for HRV, sleep, and recovery score.
• Family and sponsor connections — Private relationship links with care network members.
• Crisis routing — In-app prompt to connect with 988 Suicide and Crisis Lifeline if distress signals are detected.

5. Synthetic Agents — Early Access Disclosure

During early access and beta periods, the One Way community may include synthetic user accounts (“bots”) operated by the Company. These accounts simulate peer-recovery participants to seed community activity, post AI-generated content modeling positive peer-support interactions, and do not initiate direct messages to you. They are not real persons. We disclose this in our Privacy Policy and onboarding screens.

6. User Content

You own the content you post. By submitting content, you grant elev8 LLC a non-exclusive, royalty-free license to display it to other users, use it to operate the Service (including moderation and safety classification), and create de-identified aggregated representations for service improvement. We do not sell your content.

Content you agree not to post: false or misleading health claims, harassment or threats, another person's PHI or SUD treatment history without their consent, content promoting active substance use, relapse triggers, or harm to self or others.

7. Crisis Disclaimer and 988 Routing

Journal entries and community posts are screened for phrases that indicate immediate risk, and a match prompts you to contact the 988 Suicide and Crisis Lifeline. This is an automated keyword check, not a clinical assessment, and it will miss things. If you are experiencing a psychiatric emergency or are in immediate danger, call 911 or go to your nearest emergency room.

988 is available 24/7 by call, text, or chat at 988lifeline.org

The Company is not liable for any outcome arising from a user's decision to use or not use the crisis resources provided by the App.

8. Acceptable Use

You agree not to impersonate others, attempt to access other users' accounts, scrape or systematically collect data from the Service, reverse engineer the App, introduce malware, circumvent security features, or use the Service for commercial solicitation without our written consent.

9. Privacy and Health Data

Your use of the Service is governed by our Privacy Policy, incorporated here by reference. Voice and journal content may contain sensitive personal health information processed under AWS BAA coverage. Biometric data from Whoop is optional and subject to your explicit authorization. You may revoke any data consent at any time.

10. Intellectual Property

“One Way,” “One Way by elev8,” “elev8,” and associated logos are trademarks of elev8 LLC. The Service and all Company-created content are protected by copyright and other intellectual property laws.

11. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind.

The Company disclaims all warranties including clinical efficacy (using One Way does not guarantee sobriety or recovery outcomes), availability (no guarantee of uninterrupted operation), and crisis detection accuracy (the keyword check may miss distress signals or flag content that is not a crisis).

12. Limitation of Liability

To the maximum extent permitted by law:

elev8 LLC shall not be liable for indirect, incidental, special, or consequential damages, loss of profits or data, business interruption, or damages arising from failure of crisis detection features. Total liability for any claim shall not exceed the greater of fees paid by you in the 12 months preceding the claim or $100.

This limitation does not apply to gross negligence, intentional misconduct, or as otherwise required by applicable law.

13. Dispute Resolution

Before filing any formal dispute, contact us at [email protected] with a written description. We will try to resolve it within 30 days. If we cannot, the dispute will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before one arbitrator, conducted remotely or in the county where you live. Either of us may still bring an individual claim in small-claims court. These Terms are governed by the laws of the State of Delaware, where elev8 LLC is organized, without regard to its conflict-of-laws rules.

Class Action Waiver: To the maximum extent permitted by law, you waive any right to bring or participate in a class action. All disputes must be resolved on an individual basis.

14. Changes to These Terms

We may modify these Terms at any time. For material changes, we will notify you by in-app notification at least 14 days in advance. Continued use after the effective date constitutes acceptance.

15. Contact

Legal: [email protected]
Support: [email protected]